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Delivery of orders, retrieve orders, track & trace and return orders

Delivery of an order

Orders received by the mailbox, such as tea bags, are delivered at Tuesday – Saturday by PostNL. Packages that do not fit through the letterbox, will be delivered at Tuesday – Saturday by PostNL as well. When the order is placed before 5 pm, the order will be sent the same day and delivered the next day in the Netherlands and the 2nd or 3rd day in Belgium, Germany, France (EU), if available. When the order is placed at the weekend, it will be shipped the next working day (Monday) and delivered on Tuesday in the Netherlands and the the 2nd or 3rd day in Belgium, Germany, France (EU).

Get order in store

It is also possible to pick up your order free of charge at the HUG THE TEA store. Address: Oude Molstraat 16, The Hague. When the order is ready in the store, you will receive an email. If available, the order can be retrieved the same day.

Track & Trace

You will receive a link of PostNL with the tracking number in an e-mail, so you can follow the order. A tracking number will be sent by packages which does not fit through the letterbox but also by mailbox packages. However, mailbox packages are not 100% traceable.

Returns

Returning your order? This is possible by sending an email to: info@hugthetea.com Please mention the following:
Your sur- and backname, order number (#….), IBAN account number, item (s) and preferred (not required) the reason for return.

HUG THE TEA will only except returns if the product is unopened and still in its original undamaged packaging.

The buyer bears the costs of returning his/her order. The buyer is responsible for preparing and shipping the return shipment. You can  return your order within the 14 days after the buyer received the order. HUG THE TEA strongly advises any buyer who wants to return his/her order to choose a secured shipment method. Return shipments take place at the risk of the buyer.

Return address:

HUG THE TEA
Oude Molstraat 16
2513 BB The Hague
The Netherlands

Refund:

The purchase amount will be refunded within 14 working days upon receipt by HUG THE TEA (Internatio Allique B.V.).