Delivery of orders, retrieve orders, track & trace and return orders

Ordered on business days before 3 PM, shipped the same business day (except on Thursdays). Orders are delivered by PostNL from Monday until Saturday.

The delivery time of PostNL within the Netherlands is 1-2 business days. Packages to Belgium and Germany will be delivered within 2-5 business days. The delivery time within the rest of Europe is 3-6 business days and outside the EU the shipping time takes 5-15 business days.

It is also possible to pick up your order (no shipping costs) in the shop / teabar of HUG THE TEA.

Pick-up address:
Papestraat 13
2513 AV The Hague
The Netherlands

When the order is ready in the store, you will receive an e-mail from us. The order can be picked up between 12:00 and 17:00 (Mon-Fri).

All packages will be send with tracking number that will be sent to you by a PostNL link when the order is completed by HUG THE TEA. You can follow your order through the link with the tracking number.

If you have not received the tracking number yet, you can request it at any time via contact.

Returns? This is possible, of course. Please note that HUG THE TEA only accepts returns if the item (s) is unopened, undamaged and in its original packaging.

The customer is responsible for the return costs of the order. In addition, the buyer is responsible for the preparation and sending of the return shipment. You can return the order within 14 days after the order has been received at the correct address of the buyer. HUG THE TEA recommends choosing a secure shipping method. The risk of return shipments lies with the customer.

Returns:

When returning, please send an e-mail by the contactform.
State the first and last name, order number (# -4 digits), IBAN account number, article (s) and preferably also the reason for return.

Return address:

HUG THE TEA
Papestraat 13
2513 AV The Hague
the Netherlands

Refund:

The purchase price of the returned item will be refunded to your account within 14 business days after receipt by HUG THE TEA (Internatio Allique BV).