NL
DE
FR
Shipping
Do you ship internationally?
Yes, HUG THE TEA sends her teas, teaware, accessories to the Netherlands, Belgium, Germany, France, the rest of Europe and beyond, like the USA and Canada, so internationally. For more information about delivery times, Track & Trace and delivery costs please contact us: info@hugthetea.com. Moreover, the delivery costs per country can be calculated on the ‘Card’ page at ‘Calculate shipping.
Click here for the delivery time for international shipments.
How long does it take to receive my order?
If an online purchase is placed, HUG THE TEA delivers it to the customer as soon as possible. All orders placed and paid before 5:00 PM on business days will be shipped the same day by PostNL. PostNL delivers Mondays till Saturdays. The delivery time to The Netherlands is approximately 1-2 business days. The delivery time to Germany, Belgium and France is 2-4 business days. The shipping time for the rest of Europe is 3-6 business days and beyond 5-15 business days.
I want to receive an order soon, what should I do?
For example, when paying with PayPal, iDEAL, MasterCard, Bancontact and Visa, the order will be send out within one to two business days. It is also possible to pick up the order at HUG THE TEA in the store.
Pick-up address: Papestraat 13, 2513 AV Den Haag
Is it possible to send my order to two different addresses?
No, it is not possible to deliver an order at two different addresses. In order to send an order to two different addresses it is also necessary to place two different orders.
Payment
What are the payment methods?
HUG THE TEA provides safe payments in the following ways (SSL):
– iDeal: In case of online banking with ABN AMRO, ING, Rabobank, SNS Bank, ASN Bank, Triodos Bank, Friesland Bank of Knab
– Mastercard
– Visa
– Maestro
– V PAY
– Bancontact
– PayPal
Is it safe to pay with my creditcard or by iDEAL?
Yes, payments to HUG THE TEA are handled by Payvision. They also take care of the payments of other large web shops. They guarantee the security around the transactions. As soon as payment is received, the order will be processed immediately by HUG THE TEA. If you have any questions about Payvision’s security, please visit www.payvision.com.
Can I also manually override my payment through my bank?
Yes, this is possible, but HUG THE TEA receives payment preferably via one of the aforementioned payment methods. If this is not possible, the amount can be transferred to:
IBAN: NL56INGB0683039644
Name: Internatio Allique B.V.
Ordering & Returns
How can I return my purchase?
Return costs and responsibility
Returning your order? This is possible of course by sending an email to info@hugthetea.com and mention the following:
Your name, order number, IBAN account number, item (s) and preferred (not required) the reason for return.
HUG THE TEA will only except returns if the product is unopened and still in its original undamaged packaging.
The buyer bears the costs of returning his/her order. The buyer is responsible for preparing and shipping the return shipment. You can return your order within the 14 days after the buyer received the order. HUG THE TEA strongly advises any buyer who wants to return his/her order to choose a secured shipment method. Return shipments take place at the risk of the buyer.
Return address
HUG THE TEA
Papestraat 13
2513 AV The Hague
The Netherlands
How can I exchange my purchase?
Exchanges can be reported by sending an email to info@hugthetea.com and mention your name, order number, IBAN account number, item (s) and preferred (not required) the reason for exchange. If the item is available, the item within 14 days can be swapped with the original receipt or return form in the HUG THE TEA shop. Address: Papestraat 13, 2513 AV The Hague.
The notification of the exchange HUG THE TEA must be received within 14 calendar days by mail.
Can I exchange or return my purchase at any time?
If you are not satisfied with the purchase, the purchase can be exchanged or returned within 14 days of delivery date, if the items unused, complete, in original condition, in original packaging. After this period of 14 days the purchase is considered final.
When will my money of the return be refunded?
The purchase amount will be refunded within 14 business days upon receipt by ING BANK NV PSP (Internatio Allique B.V.).
I returned a product, but the I didn’t receive the purchase price yet?
The processing of returns lasts an average of seven days. It takes longer? Please contact HUG THE TEA by e-mail to: info@hugthetea.com. Specify the order number and HUG THE TEA will as soon as possible come up with a suitable solution.
I did not receive a confirmation email?
If no confirmation email has arrived, the following may have gone wrong:
– The payment provider (of the client) might have seen see the automatic mailings of HUG THE TEA possibly as spam and has removed or moved to the spam box;
– The order details are incorrect, for example, a typing error made in the address; If this occurred, there must be performed ASAP be contacted HUG THE TEA by mail to: info@hugthetea.com
Do I need an account to place an order?
No, it is possible to place an order without an account, but it’s possible to make a personal account in our webshop. Very handy for any subsequent purchase.
How do I track my order?
When the order is placed, HUG THE TEA will sent a tracking number of PostNL by e-mail. With this number, the order is traceable.